FREQUENTLY ASKED QUESTIONS

  • WHERE ARE YOUR PRODUCTS FROM?

    Our products are sourced from places traditionally renowned for their coconut products. For example, our coconut oil is from Sri Lanka, which is known for making fine Ceylon coconut oil. Under each product description you will see where that particular product is sourced.

  • ARE YOUR PRODUCTS ORGANIC?

    Yes, most of them are. Each product description contains a full breakdown of the attributes, including nutritional information, of that product.

  • HOW DO YOU SOURCE YOUR PRODUCTS?

    We strongly believe in ensuring that all of our products are ethically sourced. This is one of our core values. We firmly believe that farmers should be fairly paid for their produce.

  • ARE YOUR PRODUCTS RAW?

    Yes, wherever possible we try to ensure our products are raw. This includes our coconut oil, prepared by cold-pressing dry coconut flesh. No heat is applied to our coconut oil from pressing to bottling and it just exposed to the ambient temperature of where it is prepared. However, some of our products like our coconut sugar cannot by definition be produced without heating. Under each product description you will see how that particular product is Raw.

  • IS YOUR COCONUT OIL HYDROGENATED?

    No, our coconut oil is unrefined, extra virgin, organic and raw to ensure that it maintains as much of its original goodness as possible.

  • WHY IS YOUR COCONUT OIL MARBLED IN APPEARANCE IN THE JAR?

    This is a sign of quality. Our coconut oil is bottled at source, and not rebottled here. This means that we do not have to re-heat our coconut oil. The marble texture comes from the slow and gradual solidification that occurs in Europe’s cooler temperatures.

  • I’M BAKING WITH COCONUT FLOUR AND NOW THE MIXTURE IS TOO THICK. WHAT DO I DO?

    Coconut flour is full of goodness and vitamins, but it loves moisture and so it tends to require more of certain ingredients. This means that it cannot be replaced in a 1:1 ratio with normal wheat flour. Instead, there we have two suggestions:

    1. look on our website or Pinterest for special coconut flour recipes. There are so many available online!

    2. as a rough rule of thumb, each ounce (28g) of coconut flour requires 1 egg. So if you want to convert your regular recipe to one with coconut flour, you need to make sure you have an egg for every ounce of flour used. For example, if your original recipe needed 10ounces of regular flour and 6 eggs, you need to convert this to 10ounces of coconut flour and 10eggs (four additional eggs).

  • I JUST PLACED AN ORDER, WHEN WILL I RECEIVE IT?

    We aim to dispatch all orders within one working day from it being placed. It is collected by Royal Mail and delivered by tracked parcel delivery.

  • DO YOU DELIVER TO THE JERSEY ISLANDS?

    We sure do!

  • DO YOU DELIVER TO NORTHERN IRELAND?

    Yes indeed!

Coconut Merchant