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Delivery & Returns

QUICK & EASY U.K DELIVERY (HOORAY!)

Your package will come to you in the post via Royal Mail or ParcelForce dependant on weight. We offer standard shipping and also next day delivery for any customers who are in urgent need to satisfy their coconut needs. Check out our shipping rates below:

Standard delivery (UK): £4.00 - (2-3 days) 

Next day delivery (UK): £6.00 - (next day for orders placed before 2pm)

Free standard shipping (UK): Free - (available on orders over £25)

With all next day orders we need to make sure our team have enough time to perfectly pack your order and send it on it's way. For this reason, any orders placed after 1pm will be shipped the following day.

If you're order is placed after 1pm on a Friday your order will be shipped on Monday and you can expect your delivery on Tuesday (this is because our warehouse team need to get a little shut eye over the weekends!). 

 

INTERNATIONAL DELIVERY

We're working on making it easier to get our packages to our friends overseas!

Currently we can offer international delivery at a flat rate of £20 which can vary in time getting to you dependant on where you're based. If you want to know exactly how long this will take please just get in touch via email info@coconut-merchant.com and we will be more than happy to help!

 

RETURNS

Our customers are usually very happy with their packages so we don't have a formal process set up for a returns. What we do have is a friendly team who are happy to help if you have any issues at all with your order! You have a couple of options here on how to contact, you can either:

Email in: info@coconut-merchant.com (Please include your order number to make things quicker)

or

Phone in to our HQ: 02037726540 (Please have your order number at the ready so we can track down your order easily)

 

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