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Frequently Asked Coco-Questions

Sourcing our Products

Where are your products from?

All of our goodies are sourced from places traditionally renowned for their coconut products. We source our goodies from Sri Lanka, Indonesia, Thailand, Myanmar, Vietnam and the Philippines. You can find the specific country of origin for each product in their description.

How do you source your coconut products?

Ensuring that all of our products are ethically sourced is at the core of everything we do at Coconut Merchant. We firmly believe that farmers should be given great opportunities and get fairly paid for their produce. That's why we always strive to build super strong relationships with the farmers we work with. We support them by fairly paying them for their hard work, sharing all of their products (even if they're not coconutty) and giving £2 for every litre of Coconut Oil sold, directly to them! 

Why do you sell non-coconut products? 

We're always looking for new ways to support our farmers and so when they can grow more than just coconuts we like to help them (and you) by sharing their amazing products - coconut or non-coconut!

Do you use monkeys to harvest your coconuts?

Absolutely not - just like you, this is something we really care about and it's a practice that we do not support. All of our coconuts are harvested by our specially trained farmers who have all the correct equipment and expertise to retrieve our coconut friends safely. 

Are your products Fair Trade?

Our products are not currently certified as Fair Trade, but they are all ethically sourced.

Dietary and Allergen Information

Are your products vegan?

We're glad you asked! All of our goodies (that's coconut and non-coconut) are vegan friendly/ plant-based. We have some really great non-dairy and vegan alternatives for all you vegans out there, such as our Coconut HoneyCoconut Milk or Jackfruit. You can shop our entire vegan collection here.

I have celiac disease, can I eat your products?

Yes - all of our products are gluten free.

Are your coconut products suitable for a ketogenic diet?

Some of them are, yes! We've got a really cracking collection of coconut goodies for anyone who's following a keto diet. You can browse our handpicked selection of low carb goodies here. You may well find that the addition of a little coconut is the key to your keto success! 

Are your products nut free?

Except for our Moringa Powder (which is produced in a separate factory which also handles nuts) all of our products are made in an allergy-free environment. However unfortunately, we can never 100% rule out the possibility of cross-contamination. 

The Products Themselves

Are your coconut products organic?

We do offer a wide range of organic products but not all of them are. We always state which products are organic on their individual pages, so you just need to refer to the description! You can also shop all of our organic goodies here.

Are your products made from GMO's?

All of our goodies are non-GMO and completely natural!

Are your coconut products raw?

Yes, wherever possible we ensure our coconut products are raw. This includes our Coconut Oil, which is prepared by cold-pressing dry coconut flesh - so no heat is used from pressing to bottling. Although, some of our products such as our Coconut Sugar need a little heat (because that's the only way we can create that delicious caramelly powder from simply coconut sap)! Under each of our products you can learn how that particular product is prepared and whether it's raw.

 Is your Coconut Oil hydrogenated?

No, our Coconut Oil is unrefined, extra virgin, organic and kept raw to ensure that all of its original goodness is locked in!

What's the difference between Coconut Oil and CM La Vie?

Both are ethically sourced, raw, organic, extra virgin and high-quality coconut oil! The difference is that our CM La Vie is naturally filtered further to reduce the aroma slightly, making it perfect for beauty use. Our customers really like to have one jar for the bathroom and another for their kitchen! You can use our yellow label Coconut Oil and CM La Vie for both beauty and cooking, it just depends on your preference!

Why does my Coconut Oil appear marbled in the jar?

This is actually a sign of quality! Allow us to explain - our Coconut Oil is bottled at source, as opposed to being shipped to the UK and bottled at Coco HQ. By doing things this way, we can ensure that we don't need to re-heat the oil. The marbled texture is a result of the slow and gradual solidification that occurs in Europe’s cooler temperatures during the oil's journey to us.

Your Coconut Oil is Extra Virgin, what does this mean?

Awesome question - Extra Virgin Coconut Oil has had the thin brown skin of the coconut removed before it's pressed. So when we say extra virgin, we're referring to the fact that just the white part of the coconut is used for our oil.

What's MCT Oil? Is it the same as Coconut Oil?

Coconut Oil and MCT Oil are not the same. Coconut Oil contains loads of great oils including Medium-chain triglycerides aka MCT - so MCT Oil is extracted from Coconut Oil! Coconut Oil is solid or liquid depending on the temperature and has a coconutty taste. You can cook it, fry it, bake it, roast it, spread it and even use for beauty purposes - just use it like any other oil!

On the other hand, MCT Oil is always liquid and can be added to absolutely any food or drink because it's odourless, taste free and clear. Our customers love adding MCT Oil to coffee, smoothies and salads so they can benefit from MCT's, which are fatty acids that can be absorbed easily by the body and used to make energy. Our MCT Oil is 97% C8, this stands for Caprylic Acid. C8 doesn’t need to be processed by the liver to be turned into fuel, so you can benefit from a rise in energy when you have our MCT Oil.  

Why is my Coconut Oil liquid?

Our Coconut Oil can actually be delivered in either liquid or solid form – this depends on the temperature of the environment. In warmer climates or places above 24°C our oil is liquid and in lower temperatures it solidifies. Whether your Coconut Oil is liquid or solid, it retains all of the same nutritional benefits.

Can you heat Coconut Oil?

Our Coconut Oil is super versatile, you can cook it, fry it, bake it, roast it and spread it - just use it like any other oil! You can even use it as a beauty product for taking makeup off, moisturizing, shaving, the list goes on! When heating our Coconut Oil, it'll melt at 24°C. Every oil has a unique smoke point and with a smoke point of 171°C, coconut oil is best for mid-temperature cooking. You can learn all about smoke points in our learn section. 

How can Coconut Oil help relieve sinuses?


If you're experiencing a sinus infection or a dry nose, give oil pulling a try! To oil pull, all you need to do is swish a tablespoon of coconut oil around your mouth for a moment and then spit it out. This should provide a deep cleanse and help reduce bacteria within the mouth. You can learn more about how our oil can help your sinuses here.

What's the difference between Coconut Oil and Coconut Butter?

We're glad you asked! Our Coconut Butter is quite similar to our Oil, but the main difference is that the butter has extra coconut pulp/coconut fibres. This gives it a creamier texture and flavour which is delicious in baking or for sauces.

What's UFC?

We've been sharing UFC's drinks range for many years, ever since UFC chose us as their sole UK distributor. We now share their delicious dairy free and vegan milk alternatives alongside their Refresh range of coconut and watermelon drinks. You can shop all of the drinks we have to offer here.

What’s the difference between Coconut Milk in a can and UFC Coconut Milk?

With all the possible forms of this special fruit, it can get confusing - I mean, how can the same part of a coconut make such different products?! We get it, allow us to explain! Our UFC Coconut Milk is similar to regular dairy milk, it's very pourable and is great for cereals, hot drinks or just sipping on its own. You can try either the Coconut or Oat Velvet milk! On the other hand, our Coconut Milk in a can or Tetra Pak is made from grated coconut meat (76%), so it has a much thicker and creamier consistency. This Coconut Milk might act as more of a dairy cream alternative in recipes, while the UFC Milk would be a dairy milk alternative.

What's the difference between Coconut Milk and Coconut Cream?

Both Coconut Milk and Coconut Cream are made from coconut meat and water. The difference is that the Cream contains more coconut meat (97%) versus the Milk (76%). This small difference results in a thicker and creamier Coconut Cream which has a higher fat content. Don't get us wrong, the Coconut Milk is also super creamy, just less so! 

How do you make your Coconut Honey?

Our Coconut Nectar is made from the sap of the palm, so it's totally plant based and there are no bees involved! You can spread it, bake it and cook with it - it does everything regular honey does!

Why has my Coconut Honey solidified?

Sometimes our Coconut Honey replicates honey TOO well and crystallises just like regular honey. This crystallisation is perfectly natural and nothing to worry about! Cold temperatures can speed up this process but it will return to liquid when gently heated. If this happens to your Honey then you can try resting the jar or bottle in a bowl of warm water for a few minutes until liquid again. If you still have trouble then please just contact us, we'll help you out!

What’s the difference between Coconut Honey and Coconut Syrup?

Great question - both our Coconut Honey and Coconut Syrup are made by heating the coconut nectar, the difference is that the Syrup is heated for a little longer until it thickens further and reaches that syrupy consistency. Both are deliciously sweet and 100% natural - pretty sweet huh?

Why is there sugar in your Coconut Water?

As nature intended, no two coconuts are the same! This means that we sometimes need to include a dash of natural fruit sugar to ensure all the Coconut Water is equally delicious and up to scratch.

Jackfruit, Turmeric Powder, Cinnamon and Moringa - where are the coconuts?!

How very observant of you! You may have also noticed that all of our goodies are ethically sourced - this is very important to us. So whenever our farmers can grow other produce (such as turmeric, cinnamon, you get the gist!) we like to share these with you too. If we can ever help our farmers in other ways, we always will!

My Coconut Jam has separated, why?

Our Jam is a delicious combination of our Coconut Milk and Coconut Sugar - it's 100% coconut, with nothing else added and absolutely no refined sugars. So as an indication of its coco-purity, our Jam might vary in appearance, for instance you may notice white spots in your jar - this is just the coconut milk separating. Don't worry, it's completely normal, just give your Coconut Jam a stir and it'll be ready to go.

My Coconut Jam is too hard to spread, what can I do?

Because we keep all of our products completely natural, their state can be affected by the temperature of their environment. If your Jam is too hard to spread in colder temperatures, we recommend resting the jar in a bowl of warm water for a moment so the jam can soften - don't forget to spread the love too friends!

I'm baking with Coconut Flour and now the mixture is too thick. What do I do?

Coconut flour is full of goodness and vitamins, but it loves moisture and so it tends to require more wet ingredients. This means that it can't be replaced in a 1:1 ratio with regular flour. Head here, for our top tips.

 

General Questions

How can I keep up with all things coco? 

Well, we're very glad you asked! You can sign up to our newsletter or follow us on FacebookInstagramPinterest or Twitter, where you're bound to find lots of coconutty fun and exclusive deals.

How can I incorporate a little coco into my everyday?

Most of our coconut goodies are delicious on their own but they're also perfect for adding to cooking and baking. You can find lots of recipes and methods for using our products here. Recipes using each product are also linked in the product pages - just scroll to the bottom!

How can I leave my feedback?

It's great that you'd like to leave your feedback - we love hearing from you! There’s a few ways you can leave a review, you can either:

  1. Leave a product review here (just scroll to the bottom and hit ‘write a review’.
  2. Write a Google review here
  3. Leave a review on Trustpilot, here

 How do your subscriptions work?

We're glad you asked - you can learn all about our flexible subscriptions here!

Do you sell wholesale?

We sure do! Please just get in touch via our contact form and the team will be in touch.

What will my order look like?

You can expect your order to either arrive in one of our have specially designed yellow boxes with specific compartments for our coconut goodies. Alternatively, your order might be packed in a recycled box. Either way, you can always be sure that it's #PACKEDWITHLOVE

How will my order be protected?

There are two ways we protect your orders:

1. Using recycled cardboard shreds - they'll be new to you but old to us!

2. Packing chips which are made from starch, so you can dissolve them in water - these are compostable and 100% biodegradable.

Where else can I find your products?

It's likely that you're never too far from the coco! You can check out out our stockists here. You can also find us selling on Amazon! For any specific queries or or you'd like to find a specific branch that sells our goodies, please just get in touch, we're always happy to help!

Delivery & Returns

Where is Coconut Merchant based?

Coco HQ is in London, UK.

I just placed an order, when will you send it?

If you order by 12pm, we'll dispatch your order the same day and any orders placed after 12pm will be dispatched the following day. 

Do you deliver to Northern Island?  

We sure do!

What shipping options do you offer?

We send our parcels using DPD Local. We offer standard shipping and next day delivery too. Check out our shipping rates below:

Standard delivery (UK): £4.00 - (2-3 days) 

Next day delivery (UK): £7.00 - (next day for orders placed before 12pm)

Free standard shipping (UK): Free - (available on orders over £25)

With all next day orders we need to make sure our team have enough time to pack your order with love before we send it, so any orders placed after 12pm will be shipped the following day. Any orders placed after 12pm on a Friday will be shipped on Monday (this is because our warehouse team need to get a little shut eye over the weekend)! 

Do you ship internationally?

You may have noticed that international shipping isn't currently an option at checkout - we're working on making it easier to get our packages to our friends overseas! Please just get in touch with us for a personal delivery quote - this will depend on your delivery address and the weight of the goodies you'd like. You can get in touch via email, info@coconut-merchant.com, we'd be more than happy to help!

Will I need to pay duty on my order to Europe?

Since Brexit the UK is no longer a member of the Customs Union, so you can expect to pay duty on our parcels. These charges vary in every case, so we're not able to advise on exact costs unfortunately. 

How can I return my order?

Our customers are usually very happy with their goodies so we don't have a formal process for returns. What we do have is a friendly team who are happy to help if you have any issues at all with your order, so please just get in touch if there are any problems at all! You can contact us by:

Email: info@coconut-merchant.com (Please include your order number to make things quicker)

Phone: 02037726540 (Please have your order number at the ready so we can track down your order easily)

Can't find the answer to your coco-questions? Let us know, we'd be happy to help!  

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